As an ENR Top 75 firm and as the ENR #3 EPC contractor of the nation, Moss is a leader in workforce health and safety. Since 2019, JobSiteCare has been working with Moss to create a new workforce-wide medical response platform. Initially focused on injury management, the JobSiteCare platform expanded into a population-health solution to help Moss tackle COVID-19 challenges.
JobSiteCare created a platform to monitor the Moss workforce daily for COVID-19 symptoms. The daily COVID-management platform was coupled with an on-call medical team that helped manage COVID-risk, contact tracing, diagnoses and treatment.
Here's what we learned it takes to manage COVID-19 within a workforce.
A COVID-Safe Workplace
In the beginning, many companies were turning to the public guidelines for managing COVID-risk. Though these guidelines protected the public at-large, they did not translate well to the unique circumstances of a construction jobsite. The local, regional, and state laws were different from one location to another making it difficult to navigate the system. These public guidelines were unable to answer specific construction jobsite challenges centered around questions like:
Can we create higher rates of ventilation in our workspaces?
How do we monitor COVID-19 symptoms across the entire workforce?
Where are our employees at-risk for getting COVID-19 when they are off the jobsite?
How can we engage our workers, so they are active participants in their own COVID-prevention?
How do we interact with local public health agencies for compliance and reporting?
Moss worked with JobSiteCare to establish a program where each worker is screened for symptoms daily before they go to work. Workers who were asymptomatic, were cleared to go to work, those with symptoms were not cleared to go to work and were immediately contacted by the JobSiteCare medical team to assess their symptoms and COVID-risk.
In the process, we learned that, though 10-15% of the workforce ultimately reported a COVID-19 symptom or a contact, only 20% of those workers were actually confirmed COVID-positive by testing. The workers that had confirmed COVID-positive cases, as well as their contacts, were isolated and closely tracked for recovery. Additionally, the JobSiteCare platform provided real-time reporting to Moss on how COVID-19 was impacting operations at the project, regional, and enterprise-level.
“Our partnership with JobSitecare has been tremendously successful in keeping our team members healthy and our job sites open without interruption and no COVID-19 related claims.” – Scott Gerard, VP of Safety, Moss
Enabling Contact Tracing
The best way to manage COVID-risk to the workforce and the larger company operation is to leverage technology and data. By providing on-the-spot medical care through telemedicine, JobSiteCare had high quality clinical information, rendering more accurate interpretations of COVID's impact on the workforce in real time. This also made clinical case management and contact tracing much easier and we were able to see COVID trends affecting Moss jobsites directly.
With the data JobSiteCare provided, Moss was able to accurately track and effectively respond to the needs of their workforce. This made company operations more efficient and as a result, Moss did not close a single jobsite.
Maintaining High Quality Injury Management
Moss did not want to just mitigate COVID-19 risks. They also wanted to continue making certain that their workers would receive great injury care despite an overwhelmed healthcare system. In response to COVID-19, several clinics and specialists began limiting their hours and scope of operations. This created a situation where injured workers could feel neglected or ignored in their injury management and recovery process. By bringing telemedicine to the injured worker through JobSiteCare, Moss was able to see better injury outcomes, better care coordination, quicker injury recovery, faster return to work, happier workers, as well as lower their overall costs.
At JobSiteCare, we foresee that local connectivity will increase and the adoption of safety and medical technologies at the jobsite will lead to safer workplaces, better medical care, and improved data quality. Forward thinking companies should embrace this trend and look closely at connected health and safety technologies that they can leverage to expand the scope of resources available to worksites.
Together, JobSiteCare and Moss, were able to protect Moss's 11,000+ workforce across 60 jobsites, symptom screening 100% of their employees daily, and saving over 78,000-man hours of work. Most importantly, Moss showed the company's commitment to their workers safety and provided their workers with peace of mind during one of the most challenging times in recent history.
JobSiteCare is a physician-led medical practice centered around caring for injured workers. JobSiteCare functions as an outsourced, full-service medical department for end-to-end medical care and total logistical support for ill and injured workers. We have deployed our COVID-Safe program and the TextBadge, COVID-safe workplace solution to over 20,000 employees, working with companies like the WNBA/NBA, Powder, and Aspen Ski Company. At JobSiteCare we are on a mission to create safe workplaces and deliver great healthcare on the job.